A precision parts manufacturer was burning roughly forty hours a week on manual order entry across four disconnected systems — email, ERP, quoting, and shipping. Three people spent two days each week re-keying line items, with the predictable downstream cost of typos, late shipments, and expedited freight.
We wrapped automation around their existing ERP rather than replacing it. Inbound supplier and customer emails are parsed automatically, line items extracted and validated against their part catalog, orders created in the ERP, and exceptions routed to a human queue with the ambiguous fields highlighted.
Order processing time dropped 73%. The forty hours of weekly manual work effectively disappeared, and two of the three people on order intake were redeployed onto customer-facing roles the owner had wanted to fund for years.